Terms of Use
Effective Date: 18 January 2025

Welcome to H2O Custom Made Creations! By accessing or using our website, www.h2ocustommade.store, and our services, you agree to comply with and be bound by these Terms of Use. Please read them carefully before proceeding. If you do not agree with these terms, you must not use our website or services.

1. Definitions

  • “We,” “our,” “us”: Refers to H2O Custom Made Creations.
  • “You,” “your”: Refers to any individual or entity accessing our website or using our services.
  • “Services”: Refers to our printing, customization, and related offerings available online or at our physical location.

2. Use of the Website

By using our website, you agree to the following:

  • You are at least 18 years old or have the consent of a parent/guardian if under 18.
  • You will not use our website for unlawful or fraudulent purposes.
  • You will provide accurate and complete information when placing orders or creating accounts.
  • You will not interfere with the functionality, security, or accessibility of our website.

3. Orders and Payments

  • All orders are subject to availability and acceptance.
  • Prices are listed in South African Rand (ZAR) and may include applicable taxes.
  • Payment must be made in full before the processing of your order begins. Accepted payment methods will be outlined at checkout.
  • We reserve the right to cancel or reject any order if the information provided is incomplete or incorrect.

4. Customization and Printing

  • It is your responsibility to ensure the accuracy and quality of any files, designs, or materials you provide for customization.
  • We are not liable for errors in printing that arise from incorrect or low-resolution files submitted by you.
  • Proofs or mockups will be provided upon request and must be approved in writing before production begins.

5. Intellectual Property

  • All content on our website, including text, images, logos, and designs, is the property of H2O Custom Made Creations or its licensors.
  • You may not copy, reproduce, distribute, or use our content without prior written consent.
  • Any designs or materials you upload must not infringe on the intellectual property rights of third parties.

6. Delivery and Returns

  • Delivery: Estimated delivery times will be provided at checkout. Delays caused by third-party couriers are beyond our control, and we are not liable for such delays.
  • Returns: Customized or personalized items are non-refundable unless there is a manufacturing defect. For other items, return policies will apply as outlined in our Returns Policy.

7. Limitation of Liability

  • H2O Custom Made Creations is not responsible for any indirect, incidental, or consequential damages arising from the use or inability to use our website or services.
  • Our liability for any claim is limited to the amount you paid for the relevant order or service.

8. Privacy

Your use of our website is also governed by our Privacy Policy, which outlines how we collect, use, and protect your personal information.

9. Links to Third-Party Websites

Our website may contain links to external websites. We are not responsible for the content, privacy practices, or terms of these third-party sites.

10. Changes to These Terms

We reserve the right to update or modify these Terms of Use at any time. Changes will be effective immediately upon posting on our website. It is your responsibility to review these terms periodically.

11. Governing Law

These Terms of Use are governed by and construed in accordance with the laws of South Africa. Any disputes arising from these terms shall be subject to the exclusive jurisdiction of South African courts.

12. Contact Us

If you have any questions or concerns about these Terms of Use, please contact us: