Privacy Policy
Effective Date: 18 January 2025
H2O Custom Made Creations (“we,” “our,” “us”) is committed to protecting your privacy and ensuring that your personal information is handled responsibly and in compliance with applicable data protection laws in South Africa, including the Protection of Personal Information Act, 2013 (POPIA).
This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you interact with us through our services, website, or other communication channels.
1. Information We Collect
We may collect the following categories of personal information:
- Contact Information: Name, phone numbers, email addresses, and physical addresses.
- Payment Information: Billing and payment details necessary for processing transactions.
- Order Details: Information related to your printing requirements and preferences.
- Communication Records: Emails, messages, or phone call details for inquiries or customer service purposes.
- Website Usage Data: IP address, browser type, and browsing behavior when you use our website.
2. How We Collect Information
We collect personal information through:
- Direct Interactions: When you place an order, contact us, or visit our location.
- Online Interactions: When you fill out forms on our website, subscribe to our newsletters, or send us emails.
- Automated Technologies: Cookies and similar tools that collect information when you visit our website.
3. How We Use Your Information
Your information is used for the following purposes:
- To process and fulfill your orders.
- To communicate with you about your inquiries, orders, or services.
- To provide customer support and improve our services.
- To send promotional offers, newsletters, or updates (with your consent).
- To comply with legal or regulatory requirements.
4. Sharing Your Information
We do not sell or rent your personal information. We may share your information with:
- Service Providers: Third-party vendors who assist us with payment processing, delivery, or IT support.
- Legal Authorities: When required by law or to protect our rights, property, or safety.
5. Data Security
We implement reasonable technical and organizational measures to protect your personal information against unauthorized access, loss, or misuse. However, no data transmission over the internet can be guaranteed to be completely secure.
6. Your Rights
Under POPIA, you have the following rights:
- Access and Correction: You may request to access or correct your personal information.
- Opt-Out: You can opt out of receiving marketing communications by contacting us.
- Complaints: You have the right to lodge a complaint with the Information Regulator (South Africa) if you believe we have not complied with applicable privacy laws.
7. Cookies
Our website may use cookies to enhance your user experience. You can manage your cookie preferences through your browser settings.
8. Retention of Information
We retain your personal information only as long as necessary to fulfill the purposes outlined in this Privacy Policy, or as required by law.
9. Third-Party Websites
Our website, www.h2ocustommade.store, may contain links to third-party websites. We are not responsible for the privacy practices or content of these sites.
10. Updates to This Policy
We reserve the right to update this Privacy Policy from time to time. Any changes will be posted on our website, and the updated policy will indicate the effective date.
11. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal information, please contact us:
- Email: sales@h2ocustommade.store
- Phone: +27 10 491 5458 / +27 84 678 6770
- Address: 6 Caledon Street, Corronationville, Johannesburg, 2093
- Website: www.h2ocustommade.store